What to expect as an online community manager

Что такого особенного в работе менеджера сообществ? Мартин Рид показывает все подводные мины (и чуть-чуть хорошего).

Цитируем:

«Being an online community manager isn’t a 9 to 5 job. The internet doesn’t conform to the normal working week. You’ll have members log into your community at all hours. You’ll have people asking for help at all hours. There will be conflict at all hours. You can’t be online all the time, but you will need to be flexible».